Sallie Mae eCheck and eBill - Other Payer (Parent)
eBilling Information for Parents/Other Payers:
Other Payer website: Sallie Mae ePay
SallieMae Family Enrollment Help: 800-239-4211
How do I get access to view the bill/statement for my student?
Your student must enroll on the SallieMae web site first. They do this through their student portal. Once they have enrolled, they would need to invite you to be an "Other Payer" on the SallieMae web site. When they do, you will receive an e-mail from SallieMae with a web site link to SallieMae and an access code. You will also need to know your student’s seven digit ID number. Use the link provided to go to the SallieMae web site and enroll as an Other Payer. You will create your own user ID and password. Once you have enrolled, you will access SallieMae via this same web site using your own login ID and password. (Save the link as a favorite and/or keep the e-mail from SallieMae so you have the website address). You do not access SallieMae via the UCSC student portal.
If you do not have computer/e-mail access, your student is responsible for providing you with a copy of the bill or the amount to be paid.
How do I get notified of a new bill for this account?
Once you have enrolled as an Other Payer, you will be notified via e-mail to the email address you provide by SallieMae when a new bill is posted for the account.
How do I pay?
We recommend ePay at SallieMae: When you view the bill on the SallieMae site, you can choose to make an ePayment at that time. It is an eCheck payment. The payment information is sent to UCSC and usually posted to the account within one to two business days. Please be sure to read the instructions and use the correct information from your bank account (account type, routing number and account number) in order to avoid delays or problems with your payment. There is a $0.95 convenience fee charged when making an eCheck payment.
You can choose to mail in your payment to the Cashier’s Office: You’ll need to print a payment coupon from the SallieMae site to send in with your payment. Including the payment coupon with your payment ensures that the payment can be quickly and accurately posted to your student’s account. Also, be sure to put the student’s Account/ID on your check. Checks should be made out to UC Regents. Do not send cash or correspondence to the Cashier’s Office. The Cashier’s Office address is: Cashier’s Office, UC Santa Cruz, 1156 High Street, Santa Cruz, CA 95064
Whom do I contact if I have questions or problems? For more detailed information on this and other services provided in SBS, please visit our web site: sbs.ucsc.edu, or contact Student Business Services with any questions or problems. E-mail: firstname.lastname@example.org or phone: (831) 459-2107.
Cashier’s Office address: Cashier’s Office, UC Santa Cruz, 1156 High Street, Santa Cruz, CA 95064