25. My parents (or other benefactors) want to see how much I owe the University, but I don't want to give them access to my student portal. Is there a way that my parents (or other benefactors) can view and pay my bill?
1. Our phone number is 831-459-2107, and our phones are answered from 9:00 am to 12:00 pm and 1:00 pm to 4:00 pm Monday thru Thursday and 10:00 am to 12:00 pm and 1:00 pm to 4:00 pm on Friday. Our fax number is 831-459-3918. Our office is open from 9:00 am to 12:00 pm and 1:00 pm to 4:00 pm Monday through Thursday and 10:00 am to 12:00 pm and 1:00 pm to 4:00 pm on Friday.
2. If you paid by check, you can expect a refund after 21 days from the day the payment was posted to the account. If you paid by cash, Western Union, MoneyGram, or wire transfer, the refund should occur on the first refunding day after the payment was posted. Direct deposit refunds are run on Mondays, Wednesdays, and Fridays. If you are not signed up for direct deposit, a check will be mailed to you.
3. Student Business Services strictly follows FERPA (Family Education Rights to Privacy Act) privacy guidelines. Financial activity posted to a student account is considered confidential and therefore shared with the student only. Student Business Services is able to provide general, non specific information to a third party (e.g. parent).
4. Contact Campus Housing at email@example.com or call 831-459-2394.
5. Using your Student Portal you can set a Non Release of Information (NRI) on your account. This service indicator will prohibit release of your information. Even if you call or e-mail Student Business Services, the NRI prohibits us from assisting you. You must come to our office with your picture ID in order to have your questions answered. We encourage you to use the NRI with caution.
6. The simplest way is to add your Anticipated Aid and compare it to the total charges on your account. If the Anticipated Aid is larger, you can expect a refund. If the charges are greater than the Anticipated Aid, you will need to pay the difference before the due date at the Campus Cashier's Office. Student Business Services offers a Payment Calculator.
7. Student Business Services offers the Deferred Payment Plan (DPP) for monthly payment of each quarter's registration fees. DPP Application form.
8. Please e-mail firstname.lastname@example.org for wiring instructions.
9. Sign up for Direct Deposit.
10. Statements are available electronically on SallieMae or the student portal. A monthly billing schedule is available on our website. See our website for information on signing up for SallieMae e-check payment and e-billing.
12. Students are responsible for waiving the USHIP or GSHIP by the Health Center's deadline. This must done using the OnLine process through the student portal and must be done once an academic year. http://healthcenter.ucsc.edu/billing/insurance.shtml
14. See Answer #13. Paper bills are no longer mailed and are available electronically on SallieMae and the Student Portal.
15. Please send an e-mail to email@example.com requesting the information regarding the hold, or call (831) 459-2107 for assistance.
16. You can update your address on your Student Portal under My Student Center >> Personal Information >> Billing Address. Please update your address information this way anytime you change your address.
18. Payments are to be received, not postmarked, before the due date furnished on your statement of account. If you still wish to contest a $12.50 late fee, please e-mail firstname.lastname@example.org.
19. Please e-mail email@example.com describing the situation.
20. Usually late fees will not be assessed if there is anticipated financial aid on your account. If there is a late fee, please e-mail firstname.lastname@example.org with a description of the situation, Student Business Services will investigate and respond.
21. Please make all checks payable to: UC Regents.
22. At this time UCSC does not accept credit cards for payment of your university bill. UCSC accepts SallieMae eCheck payments, cash, checks, Western Union, or Moneygram. Use of banking "online bill payment" services may delay payment of your account and may result in late fees or enrollment consequences.
23. The Cashier's Office is located at 102 Hahn Student Services.
24. UCSC now offers electronic eBilling and ePayment options through SallieMae. The process is simple, just sign up through your student portal. Follow these links: Accounts and Billing > SallieMae ePay and complete the on screen steps to set up your account with SallieMae.
25. Yes, with SallieMae ePayment you can invite other payers to view and pay your bill on-line. When you invite the other payer, they will receive an email from SallieMae inviting them to enroll. They will receive an activation code and will need your student ID number to complete the enrollment process.
26. Once your student signs on to SallieMae through their student portal they can invite you to become a payer on their account. You will receive an e-mail from SallieMae with an activation ID number. You will need this activation ID and your student's student ID number (without the W) to sign up. Follow the link in the e-mail and click on the "Sign Up!" button on the right side of the page. Click on the "Please accept agreement" checkbox in the Terms and Conditions section. Fill in your Activation ID and your student's ID and click the next button. Follow the on screen instructions and you will be paying your student's bill in no time.
27. If you have received a NOC (Notice of Change) e-mail from SallieMae, it means that your payment was processed by your bank, but the bank has notified SallieMae that there was a problem with the information that was used (the combination of account type, account number, and routing number). When SallieMae receives this information from your bank, they flag your account (routing number and account number) as a bad/invalid account. The next time you try to use this account to make a payment on SallieMae, the payment will be rejected/declined by the site.
This is true even if the only piece that was incorrect was the account type (checking vs. savings). You cannot simply use that same account and enter the correct account type. Your payment will still be rejected. In this case you must have your bank send verification of your valid bank account number directly to SallieMae. It should be faxed to (855) 261-9482. This fax should include the seven digit UCSC student account number, the student name, and that the student is from UC Santa Cruz. When SallieMae receives this information, they will remove the account from the list of invalid accounts.
28. Your SallieMae eBill is like a bank statement, or a bill that has been mailed to you. It is created and sent to SallieMae once a month and any transactions that occur after that will show on your next statement. (Transactions can include payments, waivers, charges, charge reversals, financial aid disbursements etc.)
If you have made an ePayment on SallieMae, then the ‘Amount Due’ that shows next to your current bill, before you click on it to see the details will reflect the amount you have paid via your ePayment, but again, it will not be shown in the details. Only ePayments are reflected in this manner. Any others will show on the next statement.
Students can view any transactions (including payments) that may have taken place on their UCSC student account since the time the statement was generated via the Student Center on their portal. This is much like online banking, where you can check your daily transactions.