UCSC eBill/ePay Info for Other Payers
UCSC eBill/ePay Information for Parents / Other Payers
Other Payer website: UCSC eBill/ePay Other Payer
UCSC eBill/ePay Family Enrollment Help: 800-239-4211
How do I get access to view the bill/statement for my student?
Your student must enroll on the UCSC eBill/ePay web site first. They do this through their Student Portal. Once they have enrolled, they would need to invite you to be an "Other Payer". When they do, you will receive an e-mail from our vendor with a web site link to UCSC eBill/ePay and an Activation ID. You will also need to know your student’s seven digit ID number which you will enter as the Payer ID. Use the link provided to go to the eBill/ePay web site and enroll as an Other Payer. You will create your own user ID and password. Once you have enrolled, you will access UCSC eBill/ePay via this same web site using your own login ID and password. (Save the link as a favorite and/or keep the e-mail from our vendor so you have the website address). You do not access UCSC eBill/ePay via the UCSC Student Portal.
Having your student add your email address to their profile on the vendor site is NOT the same as being an authorized Other Payer. SBS cannot talk to anyone but a student or an authorized other payer about the bill or help them with payment problems/issues. You must complete the enrollment process as an Other Payer in order to be considered authorized.
If you do not get the email with the invitation, please have your student go to UCSC eBill/ePay via their student portal and go to the ‘My Profile’ tab. The activation ID will show next to the invitation in their profile. They can give it to you and you can use the link above to enroll.
If you do not have computer/e-mail access, your student is responsible for providing you with a copy of the bill or the amount to be paid.
How do I get notified of a new bill for this account?
Once you have enrolled as an Other Payer, you will be notified via e-mail by our vendor that a new bill is posted for the account.
How do I pay?
We recommend ePay: When you view the bill on the UCSC eBill/ePay site, you can choose to make an ePayment at that time. It is an eCheck payment. The payment information is sent to UCSC and usually posted to the student account within one to two business days. Please be sure to read the instructions and use the correct information from your bank account (account type, routing number and account number) in order to avoid delays or problems with your payment. There is a $0.95 convenience fee charged when making an eCheck payment.
Check with your bank/financial institution to make sure you have valid routing number/account number information and that the account can be used to make eCheck/ACH payments if you are unsure. This is not an autopay arrangement/system. UCSC will not automatically deduct payments from your bank account. You must always initiate the payment. Please check the Payment History tab (upper left on the UCSC eBill/ePay site) to see what payments have been attempted/submitted before making an additional payment.
You can choose to mail in your payment to the Cashier’s Office: You’ll need to print a payment coupon from the UCSC eBill/ePay site to send in with your payment. Including the payment coupon with your payment ensures that the payment can be quickly and accurately posted to your student’s account.
Please be sure to put the student’s Account/ID on your check.
Checks should be made out to UC Regents.
Do not send cash or correspondence to the Cashier’s Office. The Cashier’s Office address is: Cashier’s Office, UC Santa Cruz, 1156 High Street, Santa Cruz, CA 95064
See our website for other forms of payment.
Whom do I contact if I have questions or problems?
For more detailed information on this and other services provided by SBS, please visit our web site: sbs.ucsc.edu, or contact Student Business Services with any questions or problems. E-mail: firstname.lastname@example.org or phone: (831) 459-2107.
Cashier’s Office address: Cashier’s Office, UC Santa Cruz, 1156 High Street, Santa Cruz, CA 95064