UCSC eBill/ePay Info for Students
Where can I view my bill?
The eBill will be available in two places:
1) UCSC eBill/ePay: To get to UCSC eBill/ePay, go to your Student Portal (my.ucsc.edu), then the Main Menu and click on the Accounts and Billing section. Click on the link to "UCSC eBill/ePay". This will take you to the UCSC eBill/ePay site. (You have to enroll the first time you go to the site). Your statements will be available by date.
Note: In order to use this link, we suggest you either use Firefox or Internet Explorer as your browser. Safari and Chrome are not supported by the UCSC eBill/ePay site and you may encounter problems if you are using any browser other than Firefox or Internet Explorer. To get to the site, allow pop-ups by selecting ‘always allow’ pop-ups to the site, closing any additional windows that may have opened, and then re-clicking the UCSC eBill/ePay link. If you do not, the link will not be successful.
2) It will also be available on your Student Portal. Once signed on, go to the Accounts and Billing section under the my.ucsc.edu menu. In Accounts and Billing, click on "Billing Statements" to be able to view your statements by date.
How will I be notified that I have a new eBill?
When a new eBill is put on the Student Portal, you will be sent an e-mail notification to your campus e-mail address. You will also be sent a portal message that can be viewed in your Student Portal.
When a new eBill is posted to UCSC eBill/ePay, you will also be notified via e-mail, to the e-mail address(s) that you specified/saved in your UCSC eBill/ePay profile on the UCSC eBill/ePay site. We highly recommend adding your personal e-mail when you enroll.
How do I give my parent(s) access to my eBill?
Once you have enrolled in UCSC eBill/ePay, you are then able to invite your parent(s) to be an "Other Payer". They must have an e-mail address that is valid. When you do this, UCSC eBill/ePay will send them an e-mail invitation to sign up. They will receive an Activation ID which they will need to use. They will also need to know your seven digit student ID which they will enter as the Payer ID. Once they have enrolled in UCSC eBill/ePay, they will access the UCSC eBill/ePay site directly, not through your student portal, and they will receive notifications when a new statement is available. This should be the first thing that you do after enrolling if your parent(s) are going to be involved in making payments to UC Santa Cruz.
Adding the email address of your parent to your profile on the vendor site is NOT the same as authorizing them to be an Other Payer. SBS cannot talk to the parent about the bill or help them with payment problems/issues unless they are an authorized Other Payer in the system. Parents must complete the enrollment process as an Other Payer in order to be considered authorized.
If your parents do not get the email with the invitation, please go to UCSC eBill/ePay via your student portal and go to the ‘My Profile’ tab. The activation ID will show next to the invitation in your profile on the site. You can send them this activation ID and they can use the link for the other payer website found on the SBS website (sbs.ucsc.edu) to enroll.
If your parent(s) don’t have e-mail/computer access, it is up to you to provide them with any billing information they may need.
How do I pay?
We recommend ePay at UCSC eBill/ePay: When you view your bill on the UCSC eBill/ePay site, you can choose to make an ePayment at that time. It is an eCheck payment. The payment information is sent to UCSC and usually posted to your account within one to two business days. Please be sure to read the instructions and use the correct information from your bank account (account type, routing number and account number) to avoid delays or problems with your payment. There is a $0.95 convenience fee charged when making an eCheck payment.
This is NOT an autopay arrangement/system. UCSC will not automatically deduct payments from your bank account. You must always initiate the payment. This is not how Financial aid is posted to your account. It is making a payment to the university directly from your own personal checking or savings account. Please check the Payment History tab (upper left on the UCSC eBill/ePay site) to view all eCheck payments attempted and their status. Do NOT simply make another payment if you are unsure if a payment has been successful.
Other Forms of Payment:
You can choose to mail in your payment to the Cashier’s Office: You’ll need to print a payment coupon from the UCSC eBill/ePay site to send in with your payment. Including the payment coupon with your payment ensures that your payment can be posted quickly and accurately to your account. Also, be sure to put your Account/ID on your check. Checks should be made out to UC Regents.
Do not send cash or correspondence to the Cashier’s Office. The Cashier’s Office address is: Cashier’s Office, UC Santa Cruz, 1156 High Street, Santa Cruz, CA 95064
Or finally, you may pay in person at the Cashier’s Office on campus or drop your payment into the outside depository box.
Whom do I contact if I have questions or problems?
For more detailed information on this and other services provided in SBS, please visit our web site: sbs.ucsc.edu, or contact Student Business Services with any questions or problems.
E-mail: email@example.com or phone: (831) 459-2107.
See our website for additional ways to pay.
Link to your Student Portal