Refund Information – Student Business Services

Refunds

UCSC refunds for a variety of reasons. Refunds can be processed as either a Check or a Direct Deposit or to your Credit Card, or back to the payment method used for IFT (International Funds Transfer) payments.

Refund processing schedule

Check refunds are processed once a week on Friday, and mailed the following Tuesday.
Direct Deposit refunds are processed every Monday, Wednesday, and Friday, and are usually available within 24-48 hours.
Credit Card refunds are processed once a week on Tuesdays. Credit card refunds will go to the UCSC eBill/ePay site where they will be refunded to the credit card used to make the payment via the CASHNet/Smartpay system.
IFT (International Funds Transfer) refunds are processed once a week. These refunds will be processed through the UCSC eBill/ePay site and funds will go back out through Transfermate to the original payer/payment method.

Overpayments

For both Credit Card and IFT payments, any overpayment resulting in a credit on the student account will NOT be refunded directly to the student, but will be refunded back to the original payment method. Do not use these payment methods to get extra funds to you or your student.

Receiving a refund does not guarantee that all charges were paid in full. Please check your MyUCSC monthly to view the status of your account.

If you’re expecting a refund

If you are expecting a refund and have yet to receive it please see the information below:

Financial Aid

First, verify your Financial Aid has been applied to your account. If not:

Make sure to accept all the aid you have been offered and would like to receive
You must complete your Entrance Interview.
Your Financial Aid checklist must be completed.
Undergraduate students must be enrolled in at least 6 units.
Grad students must be enrolled in at least 5 units.
Be sure you have an active mailing or permanent address on your MyUCSC student portal.

General

If you have a credit on your account and still have not received a refund:

Be sure you have an active mailing or permanent address on your MyUCSC student portal.
You may have a refund hold on your account.
Certain refunds may have a waiting period of up to 21 days before they will disburse.
Certain credits on your account may not be refundable.

For further information on any of the above, please contact our office by phone at (831) 459-2107 or by email at sbs@ucsc.edu.