FAQ - Account Holds
I am trying to get a copy of my official transcript from the University but my student account has a transcript hold on it. What do I do if I have a transcript hold on my student account?
Please send an e-mail to firstname.lastname@example.org requesting the information regarding the hold, or call (831) 459-2107 for assistance.
I received an e-mail from Student Business Services that says there is an address hold on my account. How do I update the address information on my student account?
You can update your address on your Student Portal under My Student Center >> Personal Information >> Billing Address. Please update your address information this way anytime you change your address.
I am told I need to complete exit loan counseling in order to get a transcript hold removed from my account. Who do I talk to about exit loan counseling?