Refund Information
UCSC refunds for a variety of reasons. Refunds can be processed as either a Check or a Direct Deposit or to your Credit Card. Check refunds are processed once a week on Friday, and mailed the following Tuesday.
Direct Deposit refunds are processed every Monday, Wednesday, and Friday, and are usually available within 24-48 hours.
Credit Card refunds are processed once a week on Tuesdays. Credit card refunds will go to the UCSC eBill/ePay site where they will be refunded to the credit card used to make the payment via the CASHNet/Smartpay system.
Receiving a refund does not guarantee that all charges were paid in full. Please check your MyUCSC monthly to view the status of your account.
If you are expecting a refund and have yet to receive it please see the information below:
Financial Aid:
First, verify your Financial Aid has been applied to your account. If not:
- Make sure to accept all the aid you have been offered and would like to receive
- You must complete your Entrance Interview.
- Your Financial Aid checklist must be completed.
- Undergraduate students must be enrolled in at least 6 units.
- Grad students must be enrolled in at least 5 units.
- Be sure you have an active mailing or permanent address on your MyUCSC student portal.
General:
If you have a credit on your account and still have not received a refund:
- Be sure you have an active mailing or permanent address on your MyUCSC student portal.
- You may have a refund hold on your account.
- Certain refunds may have a waiting period of up to 21 days before they will disburse.
- Certain credits on your account may not be refundable.
For further information on any of the above, please contact our office by phone at (831) 459-2107 or by email at sbs@ucsc.edu.
