FAQ - Account Holds

Q: I am trying to get a copy of my official transcript from the University but my student account has a transcript hold on it. What do I do if I have a transcript hold on my student account?

A: Please send an e-mail to sbs@ucsc.edu requesting the information regarding the hold, or call (831) 459-2107 for assistance.



Q: I received an e-mail from Student Business Services that says there is an address hold on my account. How do I get the hold released?

A: In order to have the hold released you must first update your address at MyUCSC under My Student Center >> Personal Information >> Mailing Address. Please update your address information this way anytime you change your address.

Once you have updated your address, you must contact our office by emailing sbs@ucsc.edu or calling (831) 459-2107 to have the hold released. 



Q: I am told I need to complete exit loan counseling in order to get a transcript hold removed from my account. Who do I talk to about exit loan counseling?

A: Please email tila_mpn@ucsc.edu for assistance. You can also complete Exit Counseling on-line.