FAQ - Refunds

Q: I overpaid my bill and am anticipating a refund. When can I expect to receive the refund?

A: If you have overpaid your account when and how you will get your refund will depend on the type of of payment you made:

eCheck Payments:  Credits on eCheck payments will be available for refunding approximately 7 days after the credit is posted to your account.  

Check Payments:  credits on check payments will be available for refunding approximately 21 days after the credit is posted to your account.

eChecks/Checks/Cash/Money Orders/Cashiers Checks will all refund either as a direct deposit refund or a check refund.

Credit Card Payments:  Credits on Credit Card payments made thru UCSC eBill/ePay will be available for refunding approximately 7 days after the credit is posted to your account.  Credit balances on Credit Card payments will be refunded back to the credit card used to make the payment whenever possible.

Refunds of credit balances are NOT guaranteed.  If additional charges are posted to your account before the refund is processed, your credit will be applied to them, and you would only be refunded any remaining balance/difference.

 For more information about refunding and timelines, please visit our Refunds page.


Q: I just got my bill and I know how much financial aid I can anticipate. How do I determine if I should expect a refund or if I owe money to the University?

A: Please note that Anticipated Financial Aid is not calculated into the Balance Due on your billing statement.

The simplest way to determine what you may owe, is to add up your Anticipated Aid and subtract that amount from the total amount due on your account. If your aid does not cover all the expenses on your account, you will be responsible for paying any remaining balance before the due date. 

If the Anticipated Aid is greater than the amount due, you may be entitled to a refund.

The Financial Aid and Scholarship Office also has a payment estimator to assist determining the correct amount to pay.

Q: What is the fastest way to get my refund?

A: Direct deposit is the fastest way to receive your refund.  (Note: Credit Card payments made thru the UCSC eBill/ePay site will have any credit balances processed back to the credit card). Please follow the link for instructions on how to sign up for Direct Deposit.


Q: I am anticipating a refund and have not received it yet. Where is my refund?

A: Refunds can be held up for a variety of reasons, including: invalid address, invalid direct deposit information, holds on your account, among others.

For more detailed information, please see our Refunds page. 


 Q: I received a refund but I still have charges on my account?

A: Receiving a refund does not guarantee that all charges were paid in full. Please be sure to check your MyUCSC monthly to view the status of your account.


For further information on any of the above, please contact our office by phone at (831) 459-2107 or by email at sbs@ucsc.edu