FAQ - UCSC eBilling

I would like to pay my bill on-line. Does UCSC offer any electronic payment options?

UCSC offers electronic eBilling and ePayment options. The process is simple, just sign up through MyUCSC. Follow these links: 'My Account $' tile >> UCSC eBill / ePay and complete the on screen steps to set up your account.

My parents (or other benefactors) want to see how much I owe the University, but I don't want to give them access to my student portal. Is there a way that my parents (or other benefactors) can view and pay my bill?

Yes, with UCSC eBill / ePay you can invite other payers to view and pay your bill on-line. When you invite the other payer, they will receive an email inviting them to enroll. They will receive an activation code and will need your student ID number to complete the enrollment process.

I am a parent and I am having trouble signing myself up to pay my student's bill. How do I sign up to pay?

Once your student signs on to UCSC eBill / ePay through MyUCSC they can invite you to become a payer on their account. You will receive an e-mail with an activation ID number. You will need this activation ID and your student's student ID number (without the W) to sign up. Follow the link in the e-mail and click on the "Sign Up!" button on the right side of the page. Click on the "Please accept agreement" checkbox in the Terms and Conditions section. Fill in your Activation ID and your Payer ID (student's seven digit UCSC ID) and click the next button. Follow the on screen instructions and you will be paying your student's bill in no time.

I am trying to sign up as the Other Payer as above, and it isn’t working, what am I doing wrong?

First, make sure your student is not signed on to UCSC eBill/ePay anymore.  Once they invite you, they need to be logged off of UCSC eBill/ePay.  If they are not, you will not see all the boxes you need to enter (Usually the box where you would enter the Activation ID and Payer ID is missing from the sign up screen, and if you click ‘next’ you will get an error.

Second, make sure you are using Firefox or Internet Explorer as your browser.  No other browser is fully supported at this time, and using any other browser may cause problems.

If you still experience problems, please contact Student Business Services.

I did not/my Parent (Other Payer) did not get the Other Payer email invitation, what do I/they do?

An Other Payer can still enroll without the email.  The student/account holder needs to sign on to UCSC eBill/ePay via MyUCSC.  Once there, they should click on the ‘My Profile’ tab.  The invitation to the Other Payer should show there in ‘Pending’ status.  Next to it will be the Activation ID that was generated when they were invited.  The Other Payer needs that Activation ID, the 7 digit Student ID/Account number to enter as the Payer ID, and they can then get to the Other Payer website by going here:

http://sbs.ucsc.edu/payments/ucsc_epay_ebill_other_payer.html

and then clicking on the blue UCSC eBill/ePay Other Payer link next to Other Payer Website

My payment is being declined?  Why?

A payment is declined automatically on the UCSC eBill/ePay site if the transaction is being submitted using an account number/routing number that has been marked as invalid in that system.  An account number/routing number combination is marked as invalid if a payment that was made using that combination has been returned by the bank/financial institution.  This is true for any type of return (insufficient funds, account closed, unable to locate/invalid account and stop payment).  You can see if a payment was returned by clicking on the Payment History tab in UCSC eBill/ePay.  Note that a payment may initially say that it was successful, but then be changed to ‘returned’ once the bank sends back that information.

Unfortunately, this is even true if the only problem was that the account type marked when making the payment was incorrect (savings vs. checking).  You cannot just change the account type and then use the same account number/routing number combination.

Please verify the account number/routing number that should be used to make an eCheck (ACH) payment with your bank/financial institution, and that the account can be used to make an eCheck payment.  If the information you had entered was correct, you will need to have your bank send the following to our vendor for the UCSC eBill/ePay site to get the account cleared for use again.  If the information (account number/routing number) your bank gives you is even 1 digit different than what you had entered previously, you should be able to submit a payment using that new information.

They should fax verification of your valid bank account number/routing number directly to (866) 469-9096. This fax should include the seven digit UCSC student account number, the student name, and that the student is from UC Santa Cruz. This will remove the account from the list of invalid accounts.  It must come from the bank, not from you.

I’m not sure if I made a payment or if my payment went through?

Before resubmitting a payment or just to make sure everything worked correctly, please check the Payment History (tab)at UCSC eBill/ePay.  If you still have questions/concerns, you can contact Student Business Services before submitting another payment.

I have received a NOC (Notice of Change) e-mail. What does this mean and what do I have to do?

If you have received a NOC (Notice of Change) e-mail, it means that your payment was processed by your bank, but there was a problem with the information that was used (the combination of account type, account number, and routing number). Your account is then flagged (routing number and account number) as a bad/invalid account. The next time you try to use this account to make a payment, the payment will be rejected/declined.

This is true even if the only piece that was incorrect was the account type (checking vs. savings). You cannot simply use that same account and enter the correct account type. Your payment will still be rejected. In this case you must have your bank send verification of your valid bank account number directly to our vendor. It should be faxed to (866) 469-9096. This fax should include the seven digit UCSC student account number, the student name, and that the student is from UC Santa Cruz. This will remove the account from the list of invalid accounts.

I have made a payment, but my eBill doesn't show it. Why doesn't it show, and how do I see if my payment has been posted to my account?

Your eBill is like a bank statement, or a bill that has been mailed to you.  It is created and sent to you once a month and any transactions that occur after that will show on your next statement.  (Transactions can include payments, waivers, charges, charge reversals, financial aid disbursements etc.)

If you have made an ePayment, then the ‘Amount Due’ that shows next to your current bill, before you click on it to see the details will reflect the amount you have paid via your ePayment, but again, it will not be shown in the details.  Only ePayments are reflected in this manner.  Any others will show on the next statement.

Students can view any transactions (including payments) that may have taken place on their UCSC student account since the time the statement was generated via the Student Center on MyUCSC.  This is much like online banking, where you can check your daily transactions.