FAQ - UCSC eBill/ePay


Q: I would like to pay my bill online. Does UCSC offer any electronic payment options?

A: The UCSC eBill/ePay site displays the eBills for account holders.  It also allows users to make eCheck (ACH) payments.  Students/Faculty/Staff access the UCSC eBill/ePay site through MyUCSC as follows:

Students:  MyUCSC > My Account $ > UCSC eBill/ePay

Faculty and Staff:  MyUCSC > UCSC eBill/ePay link found on homepage.



Q: My parents (or other benefactors) want to see how much I owe the University, but I don't want to give them access to MyUCSC. Is there a way that my parents (or other benefactors) can view and pay my bill?

A: Yes, with UCSC eBill/ePay account holders (students/faculty/staff) can invite others to be authorized Parent Pins/Other Payers to view your eBill and current balance and make eCheck payments.  This is done on the UCSC eBill/ePay site.  On the ‘Your Account’ page find the Authorized Other Payers/Parent PINs box and click Add New.

 Parent-Pin Box

You will create a login id for them, and they will get an email with their id, a temporary password, and the link to use to sign into the UCSC eBill/ePay site directly.  You enter the email address that it will get sent to, so please enter this correctly.



Q: I'm a parent and I am having trouble signing myself up to pay my student's bill. How do I sign up to pay?

A: Once your student has gone to the UCSC eBill/ePay site they can ‘Add’ you as an authorized Other Payer/Parent PIN in the system.  When they do, you will get an email from the system with the Login ID/Name they created for you, a temporary password, and the link to the UCSC eBill/ePay site where you will log in.  You do not need anything else to log in and set up your profile.  

When you do this, please set up your security question so that you can click the ‘forgot my password’ to get a new password.  If you do not, your student will have to reset your password as needed.

You will then have access to see the eBills/Balances for the account and make eCheck payments.


Q: I am trying to sign up as the Other Payer as above, and it isn't working, what am I doing wrong?

A: Make sure you are entering your Login id correctly.  Have your student confirm for you what they created.  It will be case sensitive.

Make sure you are entering your password correctly – If you cannot remember it AND you set-up your security question, you can click on ‘forgot my password’ and a new, temporary password will be emailed to you.  If not, have your student reset the password for you.  This will also email you the new, temporary password to use.

If you still have questions/problems, please contact Student Business Services.   Student Business Services CANNOT reset the password for you.



Q: I did not/my Parent (Other Payer) did not get the email with their Login, temporary password and the link, what do ‘we’ do?

A: If the initial email is not received, the account holder (student/faculty/staff) at UCSC must go into the UCSC eBill/ePay site via MyUCSC.  They can either do another add, OR, they can simply reset the password.  But they should also verify the email that they have sent this to with with the Other Payer they are inviting.

When the password is reset, the system will send an email to the email address entered by the account holder with the ID, a new temporary password, and the link to use to access the UCSC eBill/ePay site directly.

(note:  Password resets delete any previously added/stored bank information for the Other Payer).



Q: I was signed up/used to be able to sign in as an other payer, and now I can't. What happened?

A:  We recently implemented a new and improved eBill/ePay site. If you were signed up before 1/10/2018 your old login will not work on the new site. 
Your student will have to reinvite you to be an authorized other payer/parent pin in the new system in order for you to be able to log in and view bills/make payments. 



Q: I am getting an error when I am trying to submit a payment, or the UCSC eBill/ePay site won't let me submit an eCheck payment

A: Errors when submitting payments:   

The system will automatically validate the routing number you enter against a list of all valid routing numbers for banks/financial institutions in the U.S.  If the number you enter is not on this list, you will get an error.  

Invalid email address:  the system requires a valid email address be entered – please verify/double check what you have entered.

Cannot make a payment:

The system will not allow you to submit a payment if you have certain holds on your account at UCSC.  It will also block eCheck payments from being made if too many eCheck payments have been returned.



Q: I’m not sure if I made a payment or if my payment went through?

A: Both UCSC account holders and authorized Other Payers/Parent Pins can see the transactions (payments) submitted thru the UCSC eBill/ePay site toward the account.

Recent ePayment

Important: A payment being submitted  for processing successfully does NOT mean that the eCheck payment will go through/remain valid.  If issues are encountered at the bank/financial institution, the eCheck may be returned by the bank.  Users are responsible for making sure payments show at both their bank and on their MyUCSC account.  Payments can take 1 to 2 Business/Banking days, Returns can take up to 7 to 10 Business/Banking days.

If you have received an email receipt, then the payment was submitted for processing successfully.

If it shows on this site, in this box (or under view all), it was submitted for processing successfully.

eCheck payments submitted successfully will automatically reduce the balance shown on the UCSC eBill/ePay site that day.  These balances are re-loaded from the MyUCSC daily.  

eCheck payments submitted successfully will have NO EFFECT on the amount due shown on any eBill currently showing for the account.  Payments are shown in the detail of the next bill generated.

This box ONLY shows eCheck payments.  Any other payments/credits posted to your account at MyUCSC will NOT show in this box.

Users should ALWAYS double check on the UCSC eBill/ePay site to see what payments have been submitted BEFORE making any additional payment.

If you are still unsure, please contact Student Business Services




Q: I have received a NOC (Notice of Change) e-mail. What does this mean and what do I have to do?

A: If you have received a NOC (Notice of Change) email, it means your payment was processed by your bank, but there was a problem with the information that was used.  Please verify the correct information to use (including account type –checking or savings) with your bank.  If you have saved bank accounts in UCSC eBill/ePay, then you may delete and re-add, or edit them:


Saved Payment Accounts 



Q: My eCheck payment has been returned by my bank.  What do I do?

A: When a payment is returned, UCSC will post a matching ‘echeck return’ charge to your account at MyUCSC.  These will be reflected in your Charges Due at MyUCSC and also become a part of your Current Charges Due on the UCSC eBill/ePay site.  Returns due to closed accounts or Insufficient funds will also create a charge of $25 that is posted to the account.

You will receive an email from the UCSC eBill/ePay system telling you what transaction was returned.

You can see returns under the list of transactions for your account on the UCSC eBill/ePay site.

You should re-make the payment as needed.  

If you have saved account information on the UCSC eBill/ePay site and the return was due to invalid information, you should delete and re-add, or edit the account information so that you do not use that invalid information again.

If you continue to get eCheck returns, you may have your ability to make eCheck payments revoked in the UCSC eBill/ePay system.

Returns are sent automatically by the banks/financial institutions to our eBill/ePay site and then to us.  SBS has no control over these - If you have questions about why a payment was returned by your bank or do not think it should have been returned, you will need to contact your bank/financial institution.


Q: I have made a payment, but my eBill doesn't show it. Why doesn't it show, and how do I see if my payment has been posted to my account?

A:  Your eBill is like a bank statement, or a bill that has been mailed to you.  It is created and sent to you once a month and any transactions that occur after that will show on your next statement (Transactions can include payments, waivers, charges, charge reversals, financial aid disbursements etc.)

The UCSC eBill/ePay site now displays your current charges due.  On the day you make an eCheck payment, this balance will be reduced by the amount of your payment.  These balances are pulled daily from MyUCSC and any payments (and other transactions) posted to your account there will be reflected in the balance loaded to the eBill/ePay site the next day.

Students/Faculty/Staff can view any transactions (including payments) that have been posted to their UCSC account via the My Account $ tile in MyUCSC.  This is like online banking where you can check your daily transactions.



Q: How do I figure out what to pay?  My Current Charges Due on the eBill/ePay site is different from the Amount Due on my eBill.


Scenario 1:

My Current Charges Due amount is more than the Amount Due on my eBill

Your Current Charges Due that is being shown is the total of any unpaid charges on  your MyUCSC account.  If you are on payment/installment plans for housing or tuition (TDPP) then all the charges are actually on your account -they just have not been billed and do not have due dates on them.   In this case, the Amount Due is the amount that is due by the next due date.

You may have also had new charges posted to your account since the last billing cycle.  These would be picked up by the next bill if they are still unpaid at this time.  You may pay these if you wish, but again, the Amount Due on your eBill is what will need to be paid by the due date shown on the eBill.

Scenario 2:

My Current Charges Due amount is less than the Amount Due on the eBill

You may have had charges reversed/reduced on your account since the eBill was created. You may have also had a payment or other credit posted to your account since the eBill was created.  You can verify this on MyUCSC.  Chances are you can pay the lower amount that is showing at your Current Charges Due.

Scenario 3:

My eBill is showing Anticipated Aid for the term.  What should I pay?

If you have anticipated aid on your account/eBill, figure out the amount to pay as follows.

  1. Total the amount of the anticipated aid
  2. If this amount is greater than or equal to the Amount due, you probably do not have to make a payment
  3. If this total amount of aid is less than the Amount due, subtract the Aid total from the Amount Due and pay the difference

Scenario 4:

My eBill is still showing the USHIP Charge - I thought I had waived this - Do I need to pay it?

Yes - As long as no waiver has been posted to  your account,  you need to pay the USHIP charge.  If you get the waiver later, any credit balance you may have would refund to you.  If you do not pay it you can end up with late fees and/or holds on your account.



Q: How do I cancel/void my payment?

A: If you wish to cancel/void an eCheck payment you made through the UCSC eBill/ePay site, immediately contact Student Business Services at UCSC.  

Be prepared to give or send:
1) Student ID/Account number
2) Amount of payment
3) Receipt/Transaction # of payment

Parents:  If you have made a payment and you did so through your student's MyUCSC account and you are NOT an authorized other payer/Parent PIN, we cannot do the void for you.  As far as we know in that situation, your student was signed in and made the payment.  Have your student contact us to do the void.  AND PLEASE WORK WITH YOUR STUDENT TO GET AUTHORIZED/SET UP AS PAYER/ PARENT PIN!

If you are an authorized other payer/parent pin and made the payment through your own login, then we can help you.

For all:  Be aware that processing a cancel/void of a payment is extremely time sensitive.  If the payment has been sent out to the bank for processing, we cannot cancel/void that payment.  We can only do this on the day that the payment was submitted and during normal business hours.  Due to this, phoning our office is the best way to get this done.  

Contact us:
Student Business Services:  831-459-2107
email: sbs@ucsc.edu